Privacy Policy

Last Updated: May 30, 2025

4KRILL INDIA PRIVATE LIMITED (operating as fly4krill.com, "we," "our," "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you access or use our website and services ("Services").

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our Services, and to facilitate the connections within the travel ecosystem.

1.1. Personal Data (Information that identifies you):

Contact Information: Name, email address, phone number, physical address.
Account Information: Username, password (encrypted), and other registration details.
Business Information: Company name, GSTIN (if applicable), business registration details, and contact person details for B2B partners (travel agents, hoteliers, operators, corporates).
Payment Information: Details required for processing payments (e.g., credit/debit card numbers, bank account details). Note: We use secure third-party payment gateways; we do not store sensitive payment card details directly on our servers.
Travel-Related Information: Passport details (if required for international travel), visa information, dietary preferences, special assistance needs, and other details necessary for booking and managing travel services.
Communications: Records of your interactions with us, including customer service inquiries, feedback, and survey responses.

1.2. Usage Data (Information about your activity on our website):

Device Information: IP address, browser type, operating system, unique device identifiers.
Browse Information: Pages visited, time spent on pages, referral sources, clickstream data, search queries.
Location Information: General geographical location inferred from your IP address.

1.3. Information from Third Parties: We may receive information about you from third-party partners (e.g., travel suppliers, payment processors, analytics providers) to facilitate our services or improve our offerings. We will only use this information in accordance with this Privacy Policy and applicable laws.

2. How We Use Your Information

We use the collected information for various purposes, primarily to provide, maintain, and improve our Services, and to foster our B2B relationships.

To Provide Services:

To create and manage your account.
To process your bookings, reservations, and purchases of travel products and services.
To facilitate communication between travel agents, suppliers, and corporations.
To provide customer support and respond to your inquiries.
To fulfil our contractual obligations with you and our partners.

For Business Operations:

To manage our relationships with B2B partners (travel agents, hoteliers, airlines, etc.).
To process payments and generate invoices.
To conduct internal audits and data analysis to improve our services and products.
To monitor and analyse trends, usage, and activities in connection with our Services.
To manage our supply chain and inventory.

For Communication:

To send you transactional emails (booking confirmations, updates, etc.).
To send you important notices regarding our Services, policies, or account.
With your consent, to send you promotional offers, newsletters, and marketing communications (you can opt out at any time).

For Security and Legal Compliance:

To detect, prevent, and address technical issues, fraud, or other illegal activities.
To enforce our Terms and Conditions.
To comply with applicable laws, regulations, and legal processes (e.g., responding to lawful requests from government authorities).

For Research and Innovation:

To conduct constant research and innovation to develop clutter-cutting products and services.
To understand user preferences and market needs to enhance our platform.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

With Travel Suppliers: To complete your bookings, we share necessary personal data with relevant airlines, hotels, tour operators, car rental companies, and other service providers.
With B2B Partners: If you are a travel agent, we may share your business details with suppliers. If you are a supplier, we share your inventory details with agents and corporates. If you are a corporate, we share necessary employee travel details with relevant suppliers.
With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, data analytics, IT support, marketing assistance). These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
For Legal Reasons: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, or investigate potential violations.
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect your personal data from unauthorised access, use, alteration, and disclosure. This includes data encryption, firewalls, and secure server environments. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymise it.

6. Your Rights (as per DPDP Act, 2023)

As a Data Principal, you have certain rights concerning your personal data:

Right to Access: You have the right to request access to your personal data held by us.
Right to Correction: You have the right to request the correction of inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): You have the right to request the erasure of your personal data under certain circumstances (e.g., when it is no longer necessary for the purposes for which it was collected).
Right to Grievance Redressal: You have the right to grievance redressal in respect of any act or omission by us regarding the exercise of your rights.
Right to Nominate: You have the right to nominate another individual who shall exercise your rights in the event of your death or incapacity.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Services and hold certain information.

Cookies: Small data files stored on your device that help us remember your preferences, understand how you use our website, and personalise your experience.
Purpose: These technologies help us analyse website traffic, measure the effectiveness of our marketing campaigns, and deliver targeted advertising.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

8. Children's Privacy

Our Services are not intended for use by individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Services after any modifications to this Privacy Policy constitutes your acknowledgement of the modifications and your consent to abide by and be bound by the modified Privacy Policy.

10. Grievance Redressal Mechanism & Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our Grievance Officer:

Grievance Officer Name: Head of Compliance / Data Protection Officer Email: compliance@fly4krill.com Phone: +91 9830370489

4KRILL INDIA PRIVATE LIMITED Registered Office: 217-1111, Plot no: IID/31/1, QUBE, UNIT 520, 5TH FLOOR, TOWER-1, NEW TOWN, KOLKATA, 24 PGS (N) North 24 Parganas, Barasat Sadar. Pincode: 700161.

We will endeavour to respond to your concerns promptly and resolve any issues in accordance with applicable laws.